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Travel Store Ltd., trading as Travel Store Turkey (“Travel Store Turkey”), is a Class A Licensed Travel Agency registered with the Association of Turkish Travel Agencies (TURSAB).
These Terms and Conditions apply to the person making the booking (“the Customer”) and all persons on whose behalf a booking is made.
Any payment made to Travel Store Turkey constitutes acceptance of these Terms and Conditions.
Customer: Any person who purchases or books travel services through Travel Store Turkey.
Tour: Any itinerary, package, transfer, activity, accommodation, flight, cruise, or travel service booked through Travel Store Turkey.
Tour Commencement Date: The date on which the first booked service begins.
Supplier: Any third-party company or individual providing travel-related services.
Force Majeure: Any event beyond the reasonable control of Travel Store Turkey.
A contract exists between the Customer and Travel Store Turkey once payment of a deposit or full payment has been received and a confirmation or receipt has been issued.
The Customer acknowledges that many travel services are supplied by independent third-party suppliers and may also be subject to the suppliers’ own terms and conditions.
Travel Store Turkey acts as an intermediary and agent for travel service providers.
Travel Store Turkey does not own, control, or operate airlines, hotels, cruise vessels, balloon companies, museums, transportation companies, or other suppliers.
All prices are quoted in the currency specified in the itinerary or invoice.
Prices are subject to availability until a deposit or full payment has been received.
Once a booking is confirmed, the agreed tour price shall remain fixed except where additional services are requested by the Customer.
Airfares are subject to the rules and restrictions imposed by the airline.
Customers are responsible for providing passport details exactly as shown on their passports.
Airlines may change schedules, flight times, aircraft types, or routes without notice.
Travel Store Turkey shall not be liable for delays, cancellations, missed connections, schedule changes, or operational decisions made by airlines.
Airline tickets may be subject to taxes, airport charges, fuel surcharges, and government-imposed fees.
If such charges increase before ticket issuance, Travel Store Turkey reserves the right to pass these costs on to the Customer.
A deposit equal to 30% of the total tour cost is required to secure a booking unless otherwise agreed in writing.
The remaining balance must be paid at least 21 days prior to tour commencement.
For bookings made within 21 days of departure, full payment is required immediately.
Failure to pay the remaining balance by the due date may result in cancellation of the booking. Any refund due will be processed in accordance with the Cancellation & Refund Policy set out in Section 10.
Travel Store Turkey accepts payment by bank transfer, Visa, and Mastercard unless otherwise agreed.
Bank charges, intermediary bank fees, and transfer costs are the responsibility of the Customer.
By making a payment, the Customer confirms acceptance of the itinerary, inclusions, exclusions, cancellation policy, and these Terms and Conditions.
Customers agree to contact Travel Store Turkey directly and allow a reasonable opportunity for resolution before initiating any chargeback, bank dispute, payment reversal, or claim through a financial institution.
For standard tours, day tours, activities, and tours booked directly through our website, the following cancellation policy applies:
Because private and tailor-made tours are individually designed and involve advance reservations with multiple service providers, the following cancellation policy applies:
Approved refunds will be processed using the original payment method. Refund processing times may vary depending on the payment provider or banking institution.
Bank transfer fees, payment gateway charges, currency conversion fees, and credit card processing fees are non-refundable.
Customers may request amendments to confirmed bookings.
Minor amendments may be accommodated subject to availability.
Travel Store Turkey reserves the right to charge amendment fees where changes require additional administration, supplier penalties, ticket reissuance, or itinerary restructuring.
Major itinerary changes may be treated as partial or full cancellation and may incur cancellation charges.
All amendment requests must be submitted in writing.
Failure of the Customer to appear for any scheduled service shall be considered a no-show.
No refunds shall be provided for services missed due to no-show.
Unless otherwise specified, standard hotel check-in time is 14:00 and standard check-out time is 12:00.
Early check-in and late check-out requests are subject to hotel availability and may incur additional charges.
In rare circumstances, a confirmed hotel may become unavailable due to overbooking, operational issues, maintenance, force majeure events, or circumstances beyond Travel Store Turkey’s control.
In such cases, Travel Store Turkey reserves the right to provide accommodation of a similar or higher category.
Hot air balloon flights are operated by independent licensed third-party operators.
Flights are subject to weather conditions, safety requirements, air traffic restrictions, and Turkish Civil Aviation Authority approvals.
Travel Store Turkey cannot guarantee that any balloon flight will operate as scheduled.
Specific inclusions and exclusions are outlined in the customer’s itinerary and booking confirmation.
Unless otherwise stated, tours generally include:
Tours generally exclude:
Travel Store Turkey acts as an intermediary between customers and independent suppliers.
Travel Store Turkey shall not be liable for injury, illness, accident, delay, inconvenience, loss, damage, theft, missed connections, cancellation, or additional expenses arising from the acts or omissions of third-party suppliers.
Nothing in these Terms and Conditions excludes rights granted under applicable Turkish consumer protection laws.
Travel Store Turkey shall not be liable for failure to perform its obligations due to events beyond its reasonable control.
Force Majeure events include but are not limited to war, terrorism, civil unrest, government actions, border closures, pandemics, epidemics, earthquakes, floods, fires, severe weather conditions, airline strikes, and transportation disruptions.
Customers are solely responsible for ensuring they possess valid passports, visas, entry permits, transit visas, health certificates, vaccination documentation, and any other required travel documents.
Travel Store Turkey shall not be responsible for denied boarding, denied entry, deportation, fines, missed flights, or losses resulting from incorrect or incomplete travel documentation.
Customers with special requirements should notify Travel Store Turkey before booking.
This includes mobility limitations, wheelchair requirements, medical conditions, dietary restrictions, allergies, pregnancy, and special assistance requirements.
Travel Store Turkey will make reasonable efforts to accommodate such requests but cannot guarantee availability.
Customers are responsible for:
Travel Store Turkey strongly recommends that all customers purchase comprehensive travel insurance at the time of booking.
Insurance should provide coverage for medical expenses, emergency evacuation, personal injury, trip cancellation, lost luggage, travel delays, and repatriation expenses.
Travel Store Turkey collects personal information solely for the purpose of arranging and providing travel services.
Customer information may be shared with suppliers including airlines, hotels, transfer companies, guides, insurance providers, and governmental authorities where necessary to provide services.
Customer information shall not be sold to third parties for marketing purposes.
Customers should report any issue during travel as soon as reasonably possible so that Travel Store Turkey has the opportunity to resolve the matter.
Any complaint not resolved during travel must be submitted in writing within 28 days after completion of the tour.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.
Any dispute, claim, legal action, or proceeding arising from or related to these Terms and Conditions, any booking, or any services provided by Travel Store Turkey shall be subject exclusively to the jurisdiction of the Courts and Enforcement Offices of Istanbul, Türkiye.
By making a booking or payment with Travel Store Turkey, the Customer confirms that they have read, understood, and accepted these Terms and Conditions and agrees to be bound by them.
These Terms and Conditions apply to all members of the travelling party included in the booking.
